1Why are your prices are so low? Can you guarantee your products? Are they all authentic,100% originals packaged?
We assure you that our products are cheaper for the following reasons. First, our products here are authentic and 100% originals package. All shoes here are just stocked from container order of allstar abroad like orders combined for carrefour and so on. So there are many styles and enough size, really abundant products for your selection. And because of exact stocks from our own factory and non tax fees home and abroad, we do our business broadly with free shipping here. As a result, the price here are so cheap that you can all afford.If you feel like our product, please telephone us and we will meet your requirements.
2.The package may drop, is it right?
Yes. We cannot ensure that your order will be completely safe, but it is just few possibilities of dropshipping, the most important thing is that you should be sure that you offer us the right shipping information.
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3.Is wholesales included in your business??
Yes, of course. We do the wholesales business. Besides, we can design your needed shoes like UGG boots increasing your business development. If you want to do wholesales business with us, please email us for directly communication here for information at once. We would be glad to help you.
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4.How long does it take in shipping order door to door?
One week usually. Here we start order package and ship it out 12 hours
later in our working days - Monday to Friday-4:30 am to 6 pm (GMT
+08:00). Simultaneously, in others time,we have our service online
on that day for negotiating trade.
5.Is you site secure?
Yes, all orders are step by step through paypals 100 percent sured
"https servers , all other info is safe and we do not supply other
info to any other parties. At the same time, smoothly via hackersafe
.etc.
6.How long time does it take for me to get my order once I
place it?
It usually takes you a week to ten days on goods sending.
In contrast customers usually see their order in a week. If you do not
receive them, then please let us know and we will find things for you.
7.Are your items all authentic ?
We acquire overstocks, closeouts, overuns from factories in
abroad and authorized dealers that tell us and offer us invoices that
the goods are authentic, in contrast for legal reasons we must tell you
that some goods are factory dertivative. Only by this, you can like the
perfect allstar, making more interest but discount price and free
shipping.
8.Can I monitor the delivery process?
That is right, when the product delivery takes place, you
will have a notification by e-mail which declear you that your allstar
has been shipped , And 24 hours later, the goods numer that you have
received will be trackable on Express Mail Service Official site
:http://www.ems.com.cn/english-main.jsp , you will find the possibility
to know your order, so that you can see clearly.
9.Why do you ask for personal information?
We have to be sure that all of your information no wrong to finish the
dilievery.
10.How can I cancel an order?
To do away with an order made in the Topuggshoes system, please blend
our Customer Support department at Sales@topuggshoes.com within 12
hours later after you order them ,You will have to provide the order's
number with why you don’t need continue. Please tell us in 12 hours.
Or you order would be shipped out.
11.What size should I order if I am in between sizes?
If you are in between sizes it is suggested by the seller that you
size down to the next whole size. (For example: If you wear a size
8.5,you should order a size 8.) They may be healthy at first, but the
footwear will extend a little as the fleece footbeds take shape to each
individual foot.
12.Do you charge for shipping and sales tax?
No. There is no sales tax and all are shipped to you free of charge.
13.How do I track my order?
Most orders can be slotted by landing http://www.parcelforce.com .Once
you ordered them here, you will hear from an email notification. Order
confirmation with slotting number. And tracking numbers could be
trackable online in two day later.Please contact us if you want further
tracking help.
14.What is your return Policy ?
We are trusted to your complete content . You must telephone with us
before transmting the items back. All goods sent back to us must be in
their former circumstance i.e. not worn, altered or washed, with all
tags attached. If going back items for a refund: all returned cargo are
given a 15% restocking fee. Shipping and handling charges are not gone
back. We do not receive the shipping fee of returns or exchanges, you
will accept the shipping and handling costs. At the same time, we tell
that you add to tracking and insurance for your own protection, as we
cannot bear for lost shipments.
15.Why I could not use my master card to order?
We mainly get Paypal,VISA Card,Master Card,Western Union(8% more
discount),MoneyGrame.(Note:when u pay them by CC,you must take
responsible for some fees for currency convert, while, we do not pay
any extra cost) And when you pay through nps,it only can accept visa
card.If you pay through Gspay and Ctopay,the visa card and master card
can both be used.But they are not the same. If you make up your mind
one kind of credit card through Ctopay payment, you could not go back
to choose the other kind of credit card.But the Gspay can.
16.Could I have an exchange because the boots is not suitable
for me?
I am sorry that the boots is not fit for you.We can transmit for you
but because of our return and change policy, youshould pay for the fee
come and go(because we sent back the boots according to your order, pls
understand).That is not very cheap. so could I provide you suggestion?
You can give the boots you got to your friend or someone else as a
present or you can sell them. Additionally, you can reorder another
pair of boots which is proper for you. Is that ok? pls think again.Good
luck! Thank you!
17.What happens after I place the order?
After designing the order you will receive an staight order
confirmation with an all order's information.
18.What payment methods do you support?
Depending on the products you have paid, we can supply the next
payment methods: - Credit card (Visa, MasterCard) -ctopay -nps -
WesternUnion.
19.My card was not accepted as a payment method, although it
is issued under one of the above mentioned international organizations.
Why?
Reasons for a rejection can be:
- Funds is not enough - it is essential to abuse your account or to
strech current credit limit; - Your card is on a
"blacklist"
- it is possible it is stolen, lost or blocked;
- Card issuer doesn't authorize eCommerce trade issuing bank must be
blended and requested to activate this service. Certainly, this can be
confirmed even when the customer determins a certain type of card,
because there are some banks which do not permit these kind of
trade;
- The card publishing bank could not be contacted and the distinct
"stand-in" is strict to do not give power eCommerce business
or there is a particular maximum value of the business. You will must
email your bank support line using the phone numbers printed on the
back of your credit/debit card. Your card issuing bank is the only
one where realistic information thinking about the business incident can
be found.
20.What exactly can I do with My Account?
You can apply My Account to: - see all your order history in the
allstar.lawnygolf e-commerce system;
- discover details of one order, including the delivery status; -
realter licenses of your purchased software when it expires;
- discover the details of the ordered product;
